Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Note: Agenda is subject to change without notice. Knowledge Self-Service and Knowledge Desktop workshops and pilot offers

One-on-one meetings with key eGain executives and managers Partner showcase, featuring value-added solutions on eGain platformĭemo lounge, featuring the latest and greatest eGain product capabilities, integrations, and ecosystemĭeep-dive, breakout sessions on eGain solutions with Q&A 64% of them do not have modern knowledge tools to assist them in customer conversations, even as customer queries they handle have been increasing in complexity.Ī-dec, Alight, LL Bean, Liberty Mutual, NCAA, Navy Federal Credit Union, TECO Energy, Wex No wonder 84% of contact center agents hate their desktop tools, according to Gartner. While enterprises unanimously acknowledge the importance of CX and have been making investments to improve it over the decades, they have fallen woefully short in elevating the agent experience (AX) in the contact center. 1 technology for enhancing the three main customer service perspectives of operational performance, CX and employee experience,” wrote Jim Davies of Gartner® in a recent research note 1. Gartner analysts have previously cited knowledge management (KM) as the No. “Knowledge is an underemphasized aspect of experience design and demands a higher prioritization. Free to attend, the conference will be held at the MGM Grand in Las Vegas, Nevada on October 11 and 12, 2022. 31, 2022 (GLOBE NEWSWIRE) - eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, announced eGain Solve™ 22 conference, showcasing the power of modern knowledge management to reimagine not only customer experiences but also agent desktop experiences in the digital-first, remote-first era.

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